Customer Care

Shipping

Armature brand provides domestic and international shipping to Canada. You will be provided with a tracking number and estimated delivery date. Shipping times may vary upon delivery location.

UPS GROUND
West Coast 3-5 Days
East Coast 8-10 Days

International to Canada
West Coast 5-8 Days
East Coast 8-14 Days


Armature is not responsible for any taxes incurred at customs, to reclaim your taxes contact your local customs office. Armature is not liable or any packages that get delayed at customs.

Packages that do not get delivered will return to the armature headquarters where we will then re-attempt to ship at the cost of the purchaser.

Returns and Exchanges

For all shipping and returns please email Hello@ShopArmature.com

We accept returns and exchanges within 14 days of receipt on all unworn jewelry, bags and clothing.

 

Any exchanges accepted will be appropriately processed on the initial credit card provided at the initial sale, regarding any price differences or past due balances. Promptly within the return of the exchange within 3-5 days.

All custom and sale pieces are final sale and may not be returned or exchanged.

We do not pay for returns to be shipped back to Armature. Returns will be credited back to your account within 3-5 business days of receipt of the returned item.

We reserve the right to deny unreasonable repairs, returns and exchanges on any item we deem to not be in the same condition you received them- that are shipped within the 14 day grace period or has expired.

Clothing

Our brand sources the most luxurious high quality fabrics and also make our own unique fabric treatments. Armature prides itself on its unique approach to quality goods that make you feel and look great. Made ethically and responsibly in downtown Los Angeles, California.

Care:
Follow all care instructions on garment tag to preserve the longevity of the garment. Any garment with embellishments, lace, beading, fringe should be hung in a stored closet inside of a plastic garment bag, to avoid tears. Fabric that has unusual surface treatments, paint or coatings should be kept away from direct sunlight and dry cleaned only. Some piece may be hand wash cold depending on the item.

Jewelry

Armature uses the highest quality of metals, precious metals stones and artifacts to create unique wearable art pieces that are investments for years to come. Variations come in each piece, as each stone and piece is made by hand and materials are unique. Each piece is designed and constructed with the upmost attention to detail.

Care:
Avoid Household cleaners and harsh chemicals. Keep your jewelry in its soft pouch to protect it. Or in a soft fabric lined jewelry box. Remove all your jewelry before exercise or any labor. Keep away from water.

Bags

Armature takes pride in the craftsmanship and high quality of the materials used in the design of our bags. Each item is carefully and meticulously constructed from start to finish and ensures the highest level of quality.

Made from carefully selected high quality leather. Genuine leather aries in shade and texture, so each bag may differ slightly. Giving each a unique appearance.

Care:
The hardware on Armature bags features delicate polished finish that may result in chipping. To prolong the effect of the finish, handle with care and avoid contact with hard objects. Leather is a luxury material and should be treaded accordingly. Please handle with care. Please in a protective dust bag when not in use.

Shopping

Mixing pre order and available items ; you will be provided with two shipping dates, your preorder item will be the later delivery date. You will be charged upon shipment.

Product Details:
Each product page contains available size and colors, a description and composition of the item. You can enlarge the item for a closer look by using the zoom function.

Shopping Bag:
On the first page of the shipping bag you can find the shipping method and payment details. The total amount of the order that you see on the first page is the exact amount you will be charged. Sales tax will be applied to the orders accordingly to state of shipping address. All orders are made in US dollars. Your order is complete when you are brought to our thank you page, where you will be emailed your order number.

My Account

Registered Armature shippers can take advantage of the following benefits:
- Save shipping addresses to complete shipping quicker.
- Access all information regarding orders and returns
- Take advantage of private sales notifications and preorders

Changing Account Details:
You can change your account details at any time. Log in to my account and enter the registration section, save all your changes. Forgotten passwords, click on the link, Forgot your password? Enter your email that you registered with and receive an email with the necessary information in a matter of minutes.

Terms and Conditions

The following General Terms and Conditions of Sale govern the sale of merchandise by ARMATURE (the "Provider" or "we") to you through the US section of shoparmature.com ("US Site"). The US Site is available only for purchases made and delivered within the United States. Your use of the US Site to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.

1. BINDING AGREEMENT
Our order confirmation, these General Terms and Conditions of Sale and our other Site Policies shall be deemed the final and integrated agreement between you and us on the matters contained in these General Terms and Conditions of Sale.

2. DISCLAIMERS AND LIMITATIONS OF LIABILITY

THE PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE shoparmature.com US SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PROVIDER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT, AND THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. THE PROVIDER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE US SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES 
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

3. SEVERABILITY
If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.

4. PRIVACY
The terms and conditions of the our Privacy Policy govern the processing of all personal data collected from you in connection with your purchase of products through the US Site.

5. FORCE MAJEURE
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

6. ERRORS AND INACCURACIES

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.

7. COOKIES

We use cookies when you visit our site.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at www.aboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete shoparmature.com user experience that we pride ourselves on providing our customers.